Account Articles

» Updates to our End User License Agreement

Before engaging our Real Money games, we kindly ask that you read and accept our new End User License Agreement...


» Will changing my preferred language affect the language I receive hand histories in?

No. The languages you select for using the software, for email, and for hand histories, are totally independent...


» My Account is Blocked/Closed

If you receive an error message mentioning that your account is blocked or closed...


» How can I make sure I always get emails in my preferred language?

Simply open the BetStars software and log in. Then go to...


» It says I need to validate my email address. What is this all about? How do I validate my email address??

As an important security feature, all BetStars accounts need to be associated with a validated email address...


» Can I change my Fast Deposit Currency?

When you save a method to be used as ‘Fast Deposit’, all future deposits are credited in the same currency, however if you want to change this currency...


» How do I request a hand history? How many hand histories can I request?

Click on the dealer tray and select ‘Request hand history’. You can request up to your last 200 hands, your hand histories for a period of time, all the hands you played in a tournament, or any specific single hand...


» How do I suggest an article in your system?

To suggest information to be added into the Help Centre, please email us at...


» I don't like my chosen image any more. Can I change it?

Yes, you may change your image five times each month by selecting ‘Select/Change Image’ from the Account menu...


» I have had my image for a long time, and now I want to change it. But, the option to change it is greyed out!

The intention of images at BetStars is that they will identify you to the other players at the table...


» I uploaded an image, why is it not displaying at the tables?

Keep in mind that images will not automatically be visible at the tables...


» I forgot my password. Can I open a new account?

No. In protection of the game’s integrity, and players’ account security; you are only permitted one account at BetStars. Instead, please follow...


» I lost my password!

You can reset your password manually by going to the main software screen, clicking on ‘Login’ and then on ‘Forgot Password’...


» How can I help keep my BetStars account secure?

Password protection is your responsibility. Never reveal your BetStars account information to anyone...


» Can I transfer funds between my Full Tilt Poker and BetStars accounts?

Yes, you can...


» I am registered for a tournament, but cannot find it. How do I view all tournaments I am registered in?

BetStars has just the feature you are looking for! If you ever have difficulty finding the lobby of a Tournament you are registered for,...


» How do I make an image for myself?

From the ‘Account’ menu of the BetStars lobby, select ‘Select/Change Image’...


» What do I do if I have forgotten my User ID?

If you have forgotten or are unsure of your BetStars User ID you can enter the...


» How can I close my account?

Please email support@betstars.com requesting to have your account closed and including the reason behind your decision...


» How can I increase the security of my account?

We currently offer a BetStars PIN (formerly called Secure ID) that you can enable on your account for added security...


» I find the images at the table distracting. How do I turn them off?

From the ‘Options’ menu of the BetStars lobby, unselect ‘Show Player Images’. This will turn off images the next time you join or watch a poker game...


» Can I change the language the software appears in?

Yes, you can. BetStars offers more than 25 software language preferences...


» I would like to play under different names. Can I have more than one poker account?

No. Each player is only allowed one account...


» How can I update my date of birth?

You will be able to enter your date of birth personally from the Client only if you have never registered a date of birth before...