Verification Articles

» How do I know if the documents I am sending will be acceptable?

As long as the documents you send are valid and clear to read, they should be fine...


» What must I do to change the registered country in my BetStars account?

To change the country registered in your BetStars account, we kindly ask you to upload via the BetStars Client a copy of your government issued ID and a valid proof of address showing your name and address in the new country of residence...


» What is the best way to send verification documents?

The best way to send your documents is via the BetStars Client. Once logged in, please navigate to ...


» Is it possible to change the name on my account?

If you would like to update your name because it is spelled incorrectly, because there is a name/middle name missing or because your name has changed (as a result of marriage or divorce for example), we kindly ask you to upload a copy of your government issued ID via the BetStars Client...


» What form should I fill out when requested to validate my credit/debit card?

In order to validate your credit/debit card you will need to...


» I need to speak to someone in Security. What is your phone number?

Our Security Department does not receive inbound calls...


» Why do you request identity verification documents?

Identity verification documents are requested in order to enhance the security of your account and to comply with the terms of our Isle of Man licensing agreement...


» What type of government photographic issued ID is acceptable?

We accept the following government issued ID...


» What documents are acceptable of proof of address?

We accept the following proofs of address...


» What format should I use for the verification documents I send to verification@betstars.com

You may send your documents as JPEG picture files. We also accept...


» I feel unsure about sending verification documents to BetStars.

We would like to reassure you that, as the biggest online poker room, we operate under a strict privacy policy. Any documents you send will be handled ...


» What is your fax number?

Fax: +44 1624 630899. Please include...