Customer Accounts - Frequently Asked Questions

Support

I have a question about anything BetStars related. What do I do now? How can I deposit money into my account? Can someone else use my account? I’ve been asked to verify my account – why do I need to do this? What support and advice do you offer regarding Responsible Gaming?

Forgot Password

I forgot my password. Can I open a new account? I forgot my password. How do I get a new one?

Forgot UserID

I forgot my Stars ID. Can I open a new account? What do I do if I have forgotten my Stars ID?

Connection & Disconnection

I cannot connect to your server, what should I do? How do I send Log Files? Where will I find them? I continue to disconnect. Please help!

Ideas, feedback and suggestions

I have a great idea on how to improve BetStars in some way. Who can I address this to?